How do I return an item?

A Return Authorization Form from us is required for all returns or exchanges.

NON-CUSTOM ITEMS:
We accept returns or exchanges on all orders within 30 days of the date received, for whatever reason. Please contact us via email (info@spiffingjewelry.com) to make arrangements.

CUSTOM ITEMS:
Custom items are made to your specifications, so we cannot accept returns for custom ordered items. (This includes custom changes to a pre-designed item.) For this reason, please be as specific as possible when placing a custom order, so we can do our best to create the piece you have in mind.

If your custom item is not what you expected, please contact us within 14 days of receiving your order to discuss options for re-designing. We cannot change or alter any stamped text or design once it is stamped.

REFUNDS:
Upon our receipt of the returned item in it's original condition, we will issue a refund via the original payment method for the item amount (less shipping.). Buyers are responsible for return shipping.