Find quick answers to your questions below...
Materials & Process
How do I store and care for my jewelry?
I have metal allergies, what kind of metal should I choose for my jewelry?
The lettering on my aluminum piece is no longer dark. How do I fix it?
What metal should I choose for my piece?
Order Status
How do I cancel my order?
Has my order shipped?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my order ship?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
Shipping and Returns
Can I have my ring resized?
Can I return custom jewelry?
Can you guarantee delivery by a specific date?
Can you rush my order?
How long should shipping take?
How will my jewelry be packaged?
I live in San Diego. Can I come to you or meet you to pick up my order?
My order was returned to you, how do I get it?
My piece arrived broken or was made wrong.
What is the return policy?
I received the wrong product.
International Shipping
I received a notice of customs fees due.
Will I need to pay customs fees?
Do you ship to my country?
Will I be able to track my order?
Guarantees
OUR GUARANTEE
What is your Privacy Policy?
Is your website secure?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my refund/credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Can I add gift wrap for my item?
How do I review a product?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I order something totally different from what you have listed?
How do latitude & longitude coordinates work?
My custom text is slightly offensive, will you refuse my order?
Where are you located?
How do I contact you?