More info


Find quick answers to your questions below...
Materials & Process
• Font Choices, Charts & Examples
• How do I clean, store and care for my jewelry?
• I have metal allergies, what kind of metal should I choose for my jewelry?
• What is ink-enameling?
• What is the difference between aluminum, copper and brass?
Order Status
• Has my order shipped?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my order ship?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
Shipping and Returns
• Can I return custom jewelry?
• How long should shipping take?
• I live in San Diego. Can I come to you or meet you to pick up my order?
• I received the wrong product.
• What is your return policy?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• Where are you located?
• How do I contact you?